Wonders Corporation was founded in 2013. We are headquartered in New York City, as an online technologies customer service platform that connects restaurants and call center agents.
Restaurants sign up to be on the Wonders platform and benefit from being able to tap into a lower-cost, commitment-free labor force that is always ready to handle takeout calls.
The company's services cover the United States and Canada. The restaurants that are currently using the service have spread over more than 40 states and hundreds of restaurants across the United States.
We take pride through our skillful service which provides customers with a satisfying ordering experience, helping the boss to retain customers and do business well.
The Real Time Analyst is responsible for tactical planning and schedule adjustments, intra-day management, and historical trend analysis to ensure the call center achieves service levels and key performance indicators on a daily and interval basis.
Key responsibilities include operational, procedural, and data analysis to achieve service level objectives, improve efficiencies, and deliver a world-class customer experience while controlling expenses.
EDUCATION & EXPERIENCE
Minimum of 1 year of experience as a Real Time Analyst or any related positions
Advanced proficiency in MS Excel, and have a solid background in all MS Office products
Experience in NICE IEX
Strong analytical and problem solving skills. Experience analyzing, interpreting and summarizing complex data as it relates to call center technologies and processes
Proven communication across all levels including front-line associates, management, peers, and senior management
Bachelors Degree in any field or equivalent
SKILL & ABILITIES