Coordinated Inbound, Outbound Calls, and Back-Office email.
Managed assigned account / s (Monitoring, expediting, liaison in, problem solving, research and problem / disputes.
Managed vendor relations (Invoice analyses, outreach, and compliance management).
Setting-up and updating new and existing accounts for other possible business engagement.
Discussed updates and newly implemented policies to team.
Assigned to monitor team adherence to attendance, productivity and analyze compliance rate on daily and weekly base target performance.
Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
Build relationships by listening, paraphrasing, and problem solving
Provide clear information
Manage a diverse clientele
Research required information using available resources
Follow up with Customers or Financial Professionals
Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
Record customer information in multiple system locations for marketing and management team.
Other duties as assigned.
Ability to learn new skills quickly and retain information learned.
Excellent data entry and phone skills.
Ability to communicate effectively with customers via multiple channels, including phone, e-mail, and web chat.
Excellent problem-solving abilities.
Must be able to multi task and utilize multiple systems at a time.
Must be willing to make decisions and use judgment in resolving customer problems.
Must have the ability and willingness to offer optimum customer experience in all circumstances.
Must be willing to sell Scholastic Products.
Average or above attendance and performance record.
Willing to work Shifting Schedule
Desire to be a team player.
Computer skills, including website navigation and usage, plus e-mail.
With background in gaming industry or IT Solutions
With experience as Payment Officer is required and also a plus