Technical/Helpdesk
Accenture
Cebu, Philippines
1d ago

Job Description

  • Responsible for generating / writing, collating and delivering contractual reporting (including ad-hoc reporting) to
  • customer & service management teams as per the defined scope and schedule for the customer

  • Providing support, analysis services to stakeholders (both internal and customer facing) for direct customer liaison, and escalating issues in time
  • Incorporating automation to enhance report generation and maintenance of the automation scripts READ MORE OF THE JOB DESCRIPTION
  • Qualifications

  • Graduate of any Bachelor’s degree preferably Computer Science or Engineering *At least 1 year relevant work experience (report production, technical writing, network performance analysis) *Knowledge of IP networking (including routing / switching, wireless LANs, WAN optimization), CCNA / CISCO certification or equivalent *Preferably with ITIL v3 foundation certification or other industry certification equivalent to CCNA, such as Juniper, Riverbed, etc.
  • Good communications skills *Willing to work on a shifting schedule and on holidays as needed
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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