National Capital RegionResponsibilities : Provide hardware / software / network problem diagnosis / resolution via telephone / email / chat for customer’s end usersRoute problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Requirements : Graduate of any IT-related courseMust have a strong understanding or working experience as Service desk, Voice Customer Service, and Support, with problem solving involving hardware, involving hardware, software, and networksWorking knowledge on Technical TroubleshootingGood verbal and written communication skillsExperience in different ticketing toolsWilling to undergo a project-
based employment with 6 months initial contract which is renewable and there is a possibility of absorption depending on the performance.
preferably can start ASAPProvide hardware / software / network problem diagnosis / resolution via telephone / email / chat for customer’s end users