JOB DETAILS :
Company Profile : This Company is an IT / BPO Company that provides services in banking, financial services, payroll processing, claims management and student loans consolidation.
Position : German Customer Support Representative
Industry : BPO Company
Location : Makati City
Salary : PHP 70,000 - PHP 75,000 gross
Schedule : Shifting Schedule
Work Setup : Work Onsite
13th Month Pay
Government Mandated Benefits
Free Visa Processing
Other benefits will be discussed by the client
Escalate more complex problems to appropriate internal resources
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Improve our products and services by providing insightful feedback
Build and maintain our internal systems and procedures
Efficiently and effectively communicate with users who contact us via our designated support channels.
Accurately identify, analyse, and resolve both technical and non-technical issues in a timely manner.
Providing feedback on the efficiency of the customer service process.
Recruitment Process :
Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!
Open for Native and Non-Native German speakers
Proficient in German and English
Bachelor Degree holder
Customer Service experience in Healthcare Account is a big advantage
Experience working in multi-channel support organisations.
Must be willing to work in the Philippines