German Customer Service Representative (Free Visa Processing)
J-K Network Services
Makati, PH
1d ago
source : Bossjob

JOB DETAILS :

Company Profile : This Company is an IT / BPO Company that provides services in banking, financial services, payroll processing, claims management and student loans consolidation.

Position : German Customer Support Representative

Industry : BPO Company

Location : Makati City

Salary : PHP 70,000 - PHP 75,000 gross

Schedule : Shifting Schedule

Work Setup : Work Onsite

BENEFITS :

  • 13th Month Pay
  • Night differential
  • Government Mandated Benefits
  • Sick Leave
  • Vacation Leave
  • Free Visa Processing
  • Other benefits will be discussed by the client
  • Responsibilities :

  • Escalate more complex problems to appropriate internal resources
  • Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
  • Improve our products and services by providing insightful feedback
  • Build and maintain our internal systems and procedures
  • Efficiently and effectively communicate with users who contact us via our designated support channels.
  • Accurately identify, analyse, and resolve both technical and non-technical issues in a timely manner.
  • Providing feedback on the efficiency of the customer service process.
  • Recruitment Process :

  • Paper Screening
  • Basic Exams
  • Written Assessments
  • Initial Interview
  • OPS Interview
  • Client Interview
  • Job offer
  • Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!

    Requirements :

  • Open for Native and Non-Native German speakers
  • Proficient in German and English
  • Bachelor Degree holder
  • Customer Service experience in Healthcare Account is a big advantage
  • Experience working in multi-channel support organisations.
  • Must be willing to work in the Philippines
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