Technical Support I, IT Operations
Concentrix
Cebu City, PH
4d ago

Essential Functions / Core Responsibilities

  • Coordinate as smart hands with different portfolio and engineering workgroups
  • Provide basic telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
  • Perform hardware and software upgrades to peripheral equipment
  • Attend to break / fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
  • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
  • Perform site maintenance and safety checks of assigned equipment
  • Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
  • Performs backup for the onsite servers
  • Candidate Profile

  • Bachelor's Degree in related field from a four-year college or university with seven years of relevant experience (with at least two years of Progressive Management experience) preferred
  • Effective communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to multi-task and meet timelines on deliverables
  • Detail-oriented
  • Career Framework Role

    Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy.

    Works with either close supervision or under clearly defined procedures.

    Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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