Operations Analyst

Manulife

Quezon City, PH

4d ago

Job Description

Analyzes, contributes to and improves ongoing business processes and workflows; supports incident resolution and production

Key Accountabilities :

Individual Accountabilities :

Responsible for seamless functioning of technology and applications for the benefit of internal and external users

Assists with resolution of issues surfaced by support analysts

Resolves technical issues and record transactions via ticketing system

Promotes persistent issues to Engineers and Architects where necessary

Analyzes, contributes to and improves ongoing business processes and workflows; supports incident resolution and production

Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk

Performs some or all of the following tasks : data management, data loads, runs scans, validation scripts, schedule production releases

Understanding of when to engage appropriate partners (internal or external vendors) to resolve operational issues plan parallel work streams when possible

Contributes to catalogue of scripts and solutions

Resolves moderately complex issues with software / platform components

Advises on moderately complex issues relating to configuring, provisioning and maintaining software / platform components

Strong business acumen, enhances operational process to enhance value proposition

Greater positive impact to specific organizational entities

Contributes to the success of a team

Supports applications and systems by meeting or exceeding standards and service levels while minimizing operational risk

Engages appropriate partners (internal or external) to resolve operational issues; plan parallel work streams when possible

Aligns operational processes to enable effective delivery of technical assistance

Performs some or all of the following tasks : data management, data loads, runs scans, validation scripts, schedule production releases

Enables monitoring, testing, and sign-off activities in software development

Deploys infrastructure requirements for all production environments

Participates in disaster recovery planning

Job Requirements :

Business acumen, ability to relate activities to Manulife business model and customer experience

Needs class room training for new disciplines

Finds his / her own way in tutorials and documentation

All interpersonal skills meet requirements for role

Strong working knowledge of key aspects of role

Staying abreast of developments in own technical discipline and able to recognize and translate these to own working environment

Straightforward tasks likely to be completed to an acceptable standard

Sees actions as a series of linked steps

Understands informal structure, company culture, cooperation & information sharing within the company

Clear communication with technical and non-technical professionals

Readiness and confidence in installing, configuring, upgrading business applications / systems in co-ordination with appropriate stakeholders

Collaborative attitude, willingness to work with team members

Constantly learns from both success and failure

Good organizational and problem-solving abilities that enable you to manage through creative abrasion

Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes

Background in Business Analysis

Constantly learns from both success and failure

Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes

Proactively identifies opportunities for improvement in processes and workflows

Monitors areas of persistent difficulty and creates materials to efficiently deal with them

Customer obsessed

Decision Authorities :

Able to achieve some steps using own judgement; supervision needed

Possesses analytical skills and appreciates complex situations but only able to achieve partial resolution

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