Operations Analyst
Manulife
Quezon City, PH
1d ago

Job Description

Analyzes, contributes to and improves ongoing business processes and workflows; supports incident resolution and production

Key Accountabilities :

Individual Accountabilities :

  • Responsible for seamless functioning of technology and applications for the benefit of internal and external users
  • Assists with resolution of issues surfaced by support analysts
  • Resolves technical issues and record transactions via ticketing system
  • Promotes persistent issues to Engineers and Architects where necessary
  • Analyzes, contributes to and improves ongoing business processes and workflows; supports incident resolution and production
  • Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk
  • Performs some or all of the following tasks : data management, data loads, runs scans, validation scripts, schedule production releases
  • Understanding of when to engage appropriate partners (internal or external vendors) to resolve operational issues plan parallel work streams when possible
  • Contributes to catalogue of scripts and solutions
  • Resolves moderately complex issues with software / platform components
  • Advises on moderately complex issues relating to configuring, provisioning and maintaining software / platform components
  • Strong business acumen, enhances operational process to enhance value proposition
  • Greater positive impact to specific organizational entities
  • Contributes to the success of a team
  • Supports applications and systems by meeting or exceeding standards and service levels while minimizing operational risk
  • Engages appropriate partners (internal or external) to resolve operational issues; plan parallel work streams when possible
  • Aligns operational processes to enable effective delivery of technical assistance
  • Performs some or all of the following tasks : data management, data loads, runs scans, validation scripts, schedule production releases
  • Enables monitoring, testing, and sign-off activities in software development
  • Deploys infrastructure requirements for all production environments
  • Participates in disaster recovery planning
  • Job Requirements :

  • Business acumen, ability to relate activities to Manulife business model and customer experience
  • Needs class room training for new disciplines
  • Finds his / her own way in tutorials and documentation
  • All interpersonal skills meet requirements for role
  • Strong working knowledge of key aspects of role
  • Staying abreast of developments in own technical discipline and able to recognize and translate these to own working environment
  • Straightforward tasks likely to be completed to an acceptable standard
  • Sees actions as a series of linked steps
  • Understands informal structure, company culture, cooperation & information sharing within the company
  • Clear communication with technical and non-technical professionals
  • Readiness and confidence in installing, configuring, upgrading business applications / systems in co-ordination with appropriate stakeholders
  • Collaborative attitude, willingness to work with team members
  • Constantly learns from both success and failure
  • Good organizational and problem-solving abilities that enable you to manage through creative abrasion
  • Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
  • Background in Business Analysis
  • Constantly learns from both success and failure
  • Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
  • Proactively identifies opportunities for improvement in processes and workflows
  • Monitors areas of persistent difficulty and creates materials to efficiently deal with them
  • Customer obsessed
  • Decision Authorities :

  • Able to achieve some steps using own judgement; supervision needed
  • Possesses analytical skills and appreciates complex situations but only able to achieve partial resolution
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