Communication Assistant | URGENT
Yondu Incorporated
Philippines
5d ago
source : Monster

Job Description : Job Description :

Job Description :

  • Attend and actively participate in training
  • Develop and maintain a thorough understanding of the service, processes and systems
  • Develop listening comprehension for the American accent
  • Develop an understanding of American geography and culture
  • Acquire the required accuracy
  • Handle Caption Calls / Contracts
  • Caption for all Assisted Users in a clear and efficient manner
  • Re-voice using neutral English (or American) accent
  • Listen attentively to the voice party and capture messages verbatim
  • Caption messages accurately; with correct spelling and within the appropriate
  • context
  • Utilize Dragon Naturally Speaking effectively to properly caption the call
  • Meet all expectations and adhere to standards
  • Comply with all program procedures and processes
  • Observe punctuality and schedule adherence at all times
  • Meet both client and company KPIs consistently
  • Understand and apply quality standards
  • Maintain confidentiality of all conversations
  • Competencies :

    Qualifications & Experience

  • Minimum attainment of high school education
  • Previous call center experience (preferred but not required)
  • Fluency in oral English communication (above average)
  • Location : Eastwood, Cubao, Cebu and Pampanga

    This is for direct Hire!

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