Develop and maintain quality audit processes
Review, confirm and report compliance with procedure requirements
Ensure standards are met by creating analyses, scorecards, and by sharing the audit results on a defined frequency
Creates error trend analysis, scorecards and propose immediate action plans to operations
Leads and performs quality inspection, documents findings by following required audit processes and procedures, provides trend analysis, and participates in audit calibration processes where required
Responsible for confirming, managing and improving compliance with International Standard Organization (ISO) and / or quality certifications using Accenture methodology.
Acts as point of contact for updates on policies and procedures
Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification
Takes the lead in R&C audits and other third-party audits as necessary
Graduate of bachelor’s degree
At least 2 years’ experience in quality assurance, audit, or escalations in a BPO Industry
Experience in presentation and data processing is required
Strong analytical, organizational and leadership skills
Proficient in Microsoft office applications
Willing to work on holidays, weekends, shifting schedules and extended working hours
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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