Thomson Reuters is looking for a highly skilled individual who combines solid technical Skills with a high degree of business insight for the position of Senior Engineer SailPoint Services within our Identity and Access Management team.
The IAM team at TR is completely transforming the entire identity landscape as a cornerstone of our security posture.
In this role, you will administrator a secure and scalable SailPoint service capability. You will be responsible for driving the operational capability across our SailPoint platforms.
You will focus on the administration and continuous operation improvement.
About the role :
Participated in all SailPoint deployment activities connector configuration, custom rule development, workflow configuration and development, third party system integration.
Experience in User Provisioning, Access Certifications, Access Request, Workflow, Delegated Administration, and Password Self-Service in SailPoint Identity.
Hands-on with aggregation, workflows, tasks, forms, rules, and roles.
Administration of LCM workflows for On-boarding, Transfer, Off-boarding, and Emergency Termination process.
Execute day to day application maintenance, monitoring, processing, and user support for multiple SailPoint related activities.
Lead process compliance activities by identifying and driving initiatives that are relevant for the project delivery and help factor reusability and related benefits.
Familiarity with Role Based Access Control (RBAC).
Provided use cases and business processes for support groups on role, entitlement, provisioning.
Established standards, designs and implementation of appropriate identity and access management processes and controls, which help improve operations and lower risk.
Implementation and configuration of connectors between Identity and in-scope applications.
Implemented Access Certification, Automated Provisioning and Governance aspects of IIQ.
Develop complex workflows and service adapters in the SailPoint Identity IQ configuration interface.
Managed client requirements and configure SailPoint connectors.
Responsible to manage Administration functionality of the SailPoint such as loading data, create roles, create policies, scheduling tasks and certifications and reports.
Included the improving Identity and Access Management (IAM) capabilities by controlling access to
Working with client post implementation for user testing, debugging, support, and maintenance.
Strong development experience in implementing the LCM events workflows, rules and custom reports.
Experience on preparing the product documentation, test cases, test plans and support process.
Effectively manage escalations to resolution.
Identify efforts to improve and simplify end-user experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools.
Investigate root cause for identified problems and recommend solutions.
Develop and implement solutions for defects and when appropriate collaborate with IAM engineering team on solutions.
Experience with Vulnerability mitigation and patch management.
Define requirements for and / or develop automated monitoring and alerting solutions to drive performance and availability.
Be aware of system-wide changes and application deployments that might impact application availability for users.
Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training.
Partner with other regional teams and services owners to share and promote best practices and lessons learned.
Drive customer communication during critical events and lead retrospective meetings.
Drive root cause investigation implementing any learnings or improvement opportunities.
Assist & own the preparation of end user support documentation and knowledge
Proactively plan for upcoming changes.
Inform and train all support teams on new / changed processes / services and drive operational process rigor
Partner with TR technology teams and Business Unit stakeholders to ensure a holistic technical approach across technologies.
Support engineering initiatives related to our domain consolidation and migration programs.
Strong working knowledge of ITIL Incident, Problem and Change Management disciplines
About You :
6+ years with SailPoint Identity (IIQ) 6.x & 7.x, including Life Cycle Manager (LCM) and Compliance Manager (CM), all SailPoint IIQ modules along with administration and upgrade experience.
Minimum 5+ years relevant experience on SailPoint Identity Now to include implementation, governance, and custom connector development
At least 5+ years leading SailPoint Identity implementations (hands on) including