Job Description :
You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals.
With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Technical Support Associate , you will deliver customer service to the customers and clients. You are also expected to :
Provide an excellent technical support to clients
Enjoy a set of Industry-leading benefits
Get paid while in training
Experience a set of global opportunities
Grab not a job, but a promising career
Its easy to get this global career! You must only have :
Finished at least 2 years in college (or High School Graduate + work experience)
Basic knowledge of browsers, networking and connectivity, and PC Hardware or software troubleshooting
Basic knowledge in email setup and troubleshooting
Basic knowledge in POS Systems, DOS and RUN commands
Must have basic knowledge on Microsoft Office applications
Though not required, it will be extra awesome if you also have these skills :
Helpdesk Sharepoint - Ability to navigate online resource and perform basic search of documentation and create / update docs for approval.
Remedy - Ability to search / create / modify Call Records and tickets with the proper case tagging and complete information needed in the work log.
Approval of order reviews. Pulling up of raw data for reports.
POLARIS - Ability to navigate and search for store information
Omnicenter - Ability to identify connectivity issues and interpret data shown
Afaria - Ability to navigate and use tool for store batch processing
RSM / PCAnywhere - Ability to remote into store systems and machines
Active Directory - Ability to search / modify user network information
CMS - knowledge in pulling up basic real time reports for queue management