Job Summary: The Project Manager will primarily be responsible for managing the delivery of the NetSuite implementation. Utilizing NetSuite’s SuiteSuccess Methodology, the resource will drive the delivery of NetSuite’s Professional Services engagements according to the agreed upon scope, time and budget – all while ensuring the highest degree of customer satisfaction.
The Project Manager is a key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of implementation services. From initiation through to completion, the Project Manager will be responsible for planning customer-specific engagements, managing development and completion of any adhoc business requirements including the signoff process, managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Project Manager will manage multiple concurrent projects and will work with various resources within a matrix environment.
The successful candidate must have a passion for helping small and mid-sized businesses find creative ways to utilize NetSuite to more effectively run their businesses. Work will be done remotely from the Oracle Netsuite Philippines office for North American clients. Key Responsibilities Project Portfolio Management Manage multiple, concurrent projects ensuring quality, on-time and on-budget implementations Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project Utilize a mix of global resources within a matrix environment Utilize NetSuite’s One Methodology to drive implementations to successful completion, ensuring highest degree of customer satisfaction Manage expectations with the customer in regard to: Project Scope NetSuite PS Delivery Model Stakeholder Roles and Responsibilities Timelines Escalation and Change Management Communication and Risk Management Plans. Facilitate resolution of issues and roadblocks Responsible for final presentation and signoff of key milestones and deliverables, such as Project Kickoffs, Project Plans, Change Orders, and Status Reports Perform post go-live summary analysis on completed projects, and share with relevant departments internally Sales Support Support the Sales cycle through scoping of PS engagements, Executive-level prospect meetings, and solution reviews Help to expand PS Sales in installed base of existing customers Present and promote the value of NetSuite Professional Services to prospective customers. Problem Solving Demonstrated experience in translating customer business requirements into workable business solutions either as software solutions or as re-engineering initiatives Quickly assesses customer needs, develops innovative plans to solve complex business workflow, and implements these plans in the NetSuite environment Understands theories, concepts, principles, and techniques to handle most situations without guidance Documents, troubleshoots and escalates Support issues outside defined parameters Possesses a passion for helping customers find creative ways to more effectively run their businesses Autonomy Engage in the Sales process with minimal guidance from Management Utilizes project resources to complete on-time and on-budget projects, securing customer references in the process Key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of implementation services. Decision Making Planning customer-specific engagements, managing development and completion of the business requirements development, review and signoff process, managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks, makes ultimate decisions that affect the customers’ business Ability to influence customers to modify current business processes to match industry leading practices Ability to manage scope and expectations with the customer Interpersonal Skills Strong written and verbal communication skills Strong presentation skills Ability to establish credibility and rapport with internal and external stakeholders Ability to work within project teams, and collaborate cross-departmentally Ability to communicate effectively with functional and technical resources Excellent client management skills and the ability to work with customers to develop and manage a project plan Soft Skills Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce Understanding of different industries and how NetSuite applies to the customer’s business practices Technical Skills Mastery of Microsoft Office products Experience with the following applications is a plus: QuickBooks, Great Plains, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite (Preferred) Pre-sales consulting experience. Education & Certifications Bachelor’s degree, preferably in Accounting or Management Information Systems PMP Certification or equivalent (i.e. Prince, etc.) Master’s degree or post-graduate coursework preferred Professional Experience 5 - 7 years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider. 2 – 5 years’ experience in Project Management, including developing work-breakdown structures and project plans, most notably in Microsoft Project. Solid experience in Change Management and Business Process Mapping in support of a major IS/IT initiative
Detailed Description and Job Requirements
As a member of the Consulting organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery.
Creates and manages an overall project plan (including budget, structure, schedule, and staffing needs) for one or more Oracle engagements. Monitors and reports progress/changes against the plan. Drives implementation by providing motivation and direction.
Job duties are varied and complex, needing independent judgment. May have project lead role. A BS or BA in related fields. 5-7 year overall experience in functional or technical role. Two years experience in multi-dimensional issue resolution.