CATERING & EVENTS EXECUTIVE
At ACCOR Hotels, our Sales and Marketing professionals are of the engaging service and authentically local experiences we offer in places of unrivalled presence.
This position is responsible for managing the daily operations of the Catering & Events Department to ensure the delivery of consistent outstanding service at an efficient and timely manner, and at the same time implementing revenue strategies to meet Hotel Sales and Revenue targets.
Food and Beverage Team (including Culinary and Banquet Operations Team)
Room Sales Team
Rooms Division Team
Marketing Communications Team
Front Office Team
Corporate Office Accor
Corporate accounts bookers, decision makers, bosses
Government contacts / Embassies
1st primary : DRIVE FINANCIAL PERFORMANCE
Achieve Individual target for corporate accounts, both local and groups
Maximize function room revenues by proper yielding during peak and need periods
Be able to execute projects and action plans that will help develop new accounts and leads and eventually turn into confirmed business for the hotel.
Drive function space optimization / maximization, to ensure best utilization of space for guest experience and financial performance of department
2nd primary : IMPLEMENT BUSINESS PLANS ON ACQUISITION, RETENTION AND DEVELOPMENT OF NEW ACCOUNTS
Actively participate in the review of all client surveys and feedback results on a frequent basis, giving recommendations and action plans to further improve the department.
Ensure that successes are built upon and develop action plans, when necessary, to address any deficiencies.
Strengthen relationships with existing accounts through entertainments and courtesy visits
Assist in executing events at least every quarter to highlight the banquet products and services and be able to re-introduce the brand to the market
Conduct regular activities with bookers and decision makers to develop relationships and instill product retention.
3rd primary : EXECUTE AND MANAGE ALL THE ACTIVITY RELATED TO CONFERENCE SERVICES AND CATERING DEPARTMENT
Full utilization of Opera Sales and Catering for updating contact information, company names and inputting of activities derived from the sales call
Ensure presence in weekly events meetings, groups meeting, BEO reading, and weekend meetings
Respond to inquiries within the day
Timely submission of proposals and contracts
4th primary : DEVELOPMENT OF MARKET SEGMENT ACTION PLANS
Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate / respond to any requests.
Ensure a smooth and seamless meeting planner / guest experience, by communicating with all departments within the hotel.
Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event / conference details, in advance of meeting with customer on the floor.
Be actively visible on the floor, and always accessible to the customer via phone / / radio.
Use daily checklist (CSC standard) to ensure accuracy of all events, and adherence to Fairmont standards and BEO details.
Every function room in use should be checked in advance of client arrival
Partner with Banquet operations to ensure consistent information sharing.
Update Conference Services Managers throughout day on group status, any actions taken, and any necessary follow up needed.
Attend pre-conference / event meetings with clients and summarize job responsibilities, contact information, and course of action in absence of Conference Concierge.
Ensure guest / group experience while onsite, through personal interaction and attendance at functions throughout the stay.
Must be flexible to accommodate irregular and / or extended hours.
Conduct any / all site inspections as required. Able to handle walk-in’ inquiries.
Attend necessary meetings within hotel that affect / are affected by the Catering, Conference Services & / or Events department.
Manage function room keys for Meeting Planner. Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner.
Inspect VIP rooms, guest rooms, and / or hospitality suites.
5th primary : PARTICIPATION IN THE SELECT SALES ACTIVITIES BOTH ON AND OFF PROPERTY
Participation in different activities involving corporate accounts
AccorHotels Academie on the topic on Sales
6th primary : CONSISTENTLY OFFER PROFESSIONAL, FRIENDLY AND ENGAGING SERVICE TO INTERNAL AND EXTERNAL CUSTOMERS
Meet and Greet of bookers, bosses and VIP arrivals
Conduct Banquet Event Order meetings with the different departments in the Hotel for upcoming events
Achieve the target set per year on Employee Engagement Survey (EES)
Ensure that function bookings, group resumes, contracts, event orders, etc are prepared and distributed accurately and efficiently to ensure operational success.
Conduct any / all site inspections as required.
Handle protocol and VIP related activities / events / groups.
Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
Assist in ensuring meeting and function rooms are properly maintained at all times liaising with Banquet operations.
Follow departmental policies and procedures
Follow all safety policies
Other duties as assigned
Main Complexity / Critical issues in the Job
Not meeting individual budget for the month, for the quarter and for the year
Not being able to bring in new accounts and increase revenue generated
Knowledge and Experience
University / College degree in a related disciple required.
Previous events background preffered
Strong working knowledge of Microsoft outlook, Microsoft Windows applications and / or relevant computer applications required
Excellent communication skills, both written and verbal required
Highly responsible and reliable
Ability to focus attention on guests needs, remaining calm and courteous at all times
Physical aspects of the position include but are not limited to the following :
Neat and professional appearance
Excellent customer service skills, superior interpersonal skills, results-oriented and highly self-motivated.
Able to multi-task and work under pressure
Knowledge of meeting space capacities pertaining to health and safety procedures and terminology of meeting room set ups.
Food and beverage knowledge is an asset
Good understanding of all hotel departments, particularly housekeeping, front office, banquets and kitchen.
Working knowledge of Word, Excel, PowerPoint and Outlook
Strong written and verbal communication skills
Visa Requirements : LOCAL PACKAGE. Must be eligible to work in the Philippines
ABOUT OUR COMPANYAt Raffles and Fairmont Makati we offer our guests the finest hospitality experience in each of our destinations.
Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts.
Our teams around the globe endeavor to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities.
Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real.
An exciting future awaits!