Account Resolution Spec
SCORE Silicon Valley
Makati City, National Capital Region
2d ago

Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about EGS at our International Careers website.

Department Overview

The Business Services team across locations provides processing and voice support and to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers faster.

Business Services teams perform bank operation processes across divisions of WF Home Lending, Wholesale Ops, Wealth & Investment Management (WIM), PVSI & Community banking.

About the Role

The Account Resolution Spec 2 is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on complex / specialized outstanding account balances.

Responsibilities

  • Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-
  • dialer or direct dial system to initiate customer contact and determine reason for delinquency.

  • Provides exceptional service while being empathetic when evaluating customers situation to provide relevant solutions in creating terms of repayment.
  • Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations.
  • Refers more complex issues to a higher level Account Resolution Specialists.
  • May work on special projects / assignments as needed.
  • Market Skills and Certifications

  • At least 2 years of tertiary education
  • At least 2 years of working experience handling financial / business to business collection
  • Must have excellent verbal and written communications skills
  • Willing to work in the night shift
  • Willing to work in McKinley Hill, Taguig City
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

    APAC

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