Service Desk Analyst
Accenture
Manila, Philippines
1d ago

Job Description

  • Provide first level support for customer and system incidents and requests using basic technical and service knowledge
  • Assist in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
  • Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services
  • Ensure proper documentation for all problems, incidents and requests
  • Demonstrate good understanding of the customer's business needs and applying them to the management of system events & incidents
  • Work with other teams to ensure the coordinated management of incidents
  • Develop and maintain an understanding of customer Service Level Agreements READ MORE OF THE JOB DESCRIPTION
  • Qualifications

    a.Degree in Information Technology or other relevant field

    b.Minimum of 2 year relevant IT experience

    c.2 years previous IT Service Desk or Call Centre experience is preferred

    d.Excellent verbal and written communication skills.

    e.Ability to work creatively and analytically in a problem-solving environment

    f.Desire to work in an information systems environment

    g.Willing to work on a night shift

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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