The position shall be responsible for handling all crew documents submitted to RCM as well as assisting crewmembers in the processing, renewing of documents leading to a successful early dispatch before joining the ship.
The position reports to the Mobility Center Supervisor and is responsible for ensuring that all documents received are properly handled / endorsed with the ultimate goal of dispatching CMs in a timely manner, and without delay to their scheduled sign on date.
The position also requires interaction to crew to assist them in the submission, processing and dispatch of documents.
Essential Duties and Responsibilities :
Receives, enters and endorses to relevant parties all documents that have been received from crew
Performs counter-checking of the status and validity of documents and advises CM on what needs to be renewed
Maintain a systematic filing system of all documents received from crew
Monitors crew documents to ensure all required filing and processing are done before CM joins the ship
Prepare dispatch documents, including but not limited to dispatch letter, letter of guarantee, OKTB and other materials required prior to joining the ship
Coordinate with our partner courier services for the delivery and receipt of crew documents
Maintain, update, clean-up and distribute to authorized users, the monitoring file used in tracking the documents submitted to RCM
Coordinate / communicate with the Processing Team the status of all joiners who cannot make it to their scheduled assignment
Assist CMs in answering their queries about document status, visa renewal, CFW first level concerns, uploading of documents to CTRAC, scheduling assignment / issues, dispatch and other matters brought to their attention
Prepare Sea Service Certificates, Letter of Endorsements, and other similar correspondence / reports needed by crew
Qualifications, Knowledge, and Skills :
Graduate of any 4-year course
At least 2-year experience in the Maritime / Cruise Line Industry and shoreside operations
Excellent Customer Service Skills
Excellent communication skills
Knowledge in Maritime rules and regulations
Results driven and process-oriented
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law.
RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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