Customer Support Officer
QBE Insurance Group
1d ago

Customer Support Officer - AI & IB Underwriting

  • Cebu, Philippines
  • Provide customer service via email & answer customer / agency’s question regarding product, process, policy
  • Role Description

    Underwrite new business and renewals within set underwriting guidelines, DTPs, authority, and service standardsHandle Renewal and Endorsement items in accordance with QBE UW GuidelinesHandle Quote and New Business in accordance with QBE UW GuidelinesHandle broker referrals and queries in accordance with QBE UW GuidelinesPerform Self Audits of peers to ensure compliance


    Communication and customer service skillsAdministration and organisation skillsAttention to detail and ability to follow detailed process instructionsProblem solving skillsAnalytical and research skillsAbility to quickly master the use of multiply IT applicationsAbility to use / understand Excel spreadsheetsExcellent computer knowledge


    UnderwritingInsuranceCustomer ServiceProcessing roleAmenable to work on shifting schedule, weekends and PH holidaysAmenable to work in Cebu Business Park, Ayala, Cebu City

    We encourage interested applicants to visit our recruitment hub to apply.


    12th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City

    9 : 00am to 4 : 00 pm, Monday to Friday, except PH holiday

    Number of Openings : How to Apply :

    How to Apply :

    To submit your application, click "Apply" and follow the step by step process.

    Equal Employment Opportunity :

    QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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