Cloud Service Manager - BGC
Hunter's Hub Inc.
Taguig, PH
2d ago
source : Bossjob
  • Acts as both a Player & Coach to the team. Anticipated billable project utilization is 25%.
  • Coach, mentor, and develop direct reports, including overseeing new employee onboarding.
  • Maintain transparent communication. Appropriately communicate organization information through group meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
  • Empower employees to take responsibility for their jobs and goals.
  • Delegate responsibility and expect accountability and regular feedback.
  • Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
  • Provide effective performance feedback through employee recognition, rewards, and disciplinary action.
  • Consciously create a workplace culture that is consistent with the overall organization that emphasizes the identified values and guiding principles.
  • Ensures career pathing for all Engineers / Architects within the discipline. This includes tracking education & certifications.
  • Enforces adherence to AHEAD’s Service Delivery / Innovation Frameworks and overall quality of deliverables.
  • Act as technical lead on cloud services projects, when required.
  • Assist with developing staffing plans and process improvement.
  • Assigns, monitors, and provides technical and analytical support to the team.
  • Schedule professional development activities, workshops, and evaluations. Discuss, record, and communicate individual’s long and short term professional development goals, and make recommendations on training material and methodology.
  • Maintain technical credibility within the industry and the field through demonstration and thought leadership.
  • Work collaboratively with internal product and engineering organizations during the development, launch, and continued refinement of products and solutions.
  • Provide expert technical architectural support and guidance for solution opportunities that involve public cloud, cloud management platforms, automation, DevOps, and configuration management, and integration with specific select third party products.
  • Advise customers on best practices, frameworks, and pricing models for current and up-and-coming technologies.
  • Maintain deep technical and business knowledge of technical solution areas and develop new technology integrations and solution capabilities.
  • Participate in the pre-sales opportunity assessment process to understand client's business, technical objectives, and product requirements.
  • Work with client services team to map design into a product / services roadmap to help the client solve its objective.
  • Support sales efforts with client services management teams.
  • Take ownership of the initiatives and programs to aid in delivering of solutions.
  • Act as a lead technologist and maintain a broad understanding of cloud and automation technologies.
  • Coordinates multidisciplinary team approach from design through implementation.
  • Develop and maintain relationships with partner training organizations and document the partner facilitated training available for the Services team.
  • Works with management to obtain direction and business needs.
  • At least 3 years working experience in the related field is required for this position
  • 3+ years’ experience working in system administration / cloud administration, preferably VMWare and OpenStack and other cloud providers
  • Solid understanding of test methodologies, test design and test best practices to manage service performance KPIs and root cause analysis
  • Strong analytical, problem solving and systems thinking abilities
  • High familiarity with different cloud infrastructure technologies
  • Redhat Openstack
  • BMaaS"
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