Acts as both a Player & Coach to the team. Anticipated billable project utilization is 25%.
Coach, mentor, and develop direct reports, including overseeing new employee onboarding.
Maintain transparent communication. Appropriately communicate organization information through group meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
Empower employees to take responsibility for their jobs and goals.
Delegate responsibility and expect accountability and regular feedback.
Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
Provide effective performance feedback through employee recognition, rewards, and disciplinary action.
Consciously create a workplace culture that is consistent with the overall organization that emphasizes the identified values and guiding principles.
Ensures career pathing for all Engineers / Architects within the discipline. This includes tracking education & certifications.
Enforces adherence to AHEAD’s Service Delivery / Innovation Frameworks and overall quality of deliverables.
Act as technical lead on cloud services projects, when required.
Assist with developing staffing plans and process improvement.
Assigns, monitors, and provides technical and analytical support to the team.
Schedule professional development activities, workshops, and evaluations. Discuss, record, and communicate individual’s long and short term professional development goals, and make recommendations on training material and methodology.
Maintain technical credibility within the industry and the field through demonstration and thought leadership.
Work collaboratively with internal product and engineering organizations during the development, launch, and continued refinement of products and solutions.
Provide expert technical architectural support and guidance for solution opportunities that involve public cloud, cloud management platforms, automation, DevOps, and configuration management, and integration with specific select third party products.
Advise customers on best practices, frameworks, and pricing models for current and up-and-coming technologies.
Maintain deep technical and business knowledge of technical solution areas and develop new technology integrations and solution capabilities.
Participate in the pre-sales opportunity assessment process to understand client's business, technical objectives, and product requirements.
Work with client services team to map design into a product / services roadmap to help the client solve its objective.
Support sales efforts with client services management teams.
Take ownership of the initiatives and programs to aid in delivering of solutions.
Act as a lead technologist and maintain a broad understanding of cloud and automation technologies.
Coordinates multidisciplinary team approach from design through implementation.
Develop and maintain relationships with partner training organizations and document the partner facilitated training available for the Services team.
Works with management to obtain direction and business needs.
At least 3 years working experience in the related field is required for this position
3+ years’ experience working in system administration / cloud administration, preferably VMWare and OpenStack and other cloud providers
Solid understanding of test methodologies, test design and test best practices to manage service performance KPIs and root cause analysis
Strong analytical, problem solving and systems thinking abilities
High familiarity with different cloud infrastructure technologies