Customer Service Supervisor
UnitedHealth Group
ALABANG, Philippines
4d ago

Position Description

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system.

It's dramatic and each day presents a new set of challenges. And that's where companies like Optum, part of the UnitedHealth Group family of businesses, is taking the lead.

We see those challenges as opportunities but we can't do it alone. You'll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience.

Now you can take advantage of some of the best training and tools in the world to help serve our members.

Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers.

They also do direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

Impact of work is most often at the team level.

Primary Responsibilities :

Coordinate and supervise daily / weekly / monthly activities of the team members

Set priorities for the team to ensure task completion and performance goals are met

Coordinate work activities with other supervisors, managers, departments, etc.

Identify and resolve operational problems using defined processes, expertise and judgment

Provide coaching, feedback and annual performance reviews as well as formal corrective action

Coordinate, supervise and be accountable for the daily activities of business support, technical or production team or unit

This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations.

You'll be asked to mentor, challenge and communicate effectively with all different types of people.

Required Qualifications :

At least 2nd year college

5+ years of experience in analyzing and solving customer problems in an office, claims or customer service in a BPO / Call Center environment

2+ years of customer service experience in a BPO / Call Center setting

1+ years of experience in supervisory / leadership

Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product

Optum is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference.

Join us. Learn more about how you can start doing your life's best work.(sm)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone.

So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.

For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere : Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. 2019 Optum Global Solutions (Philippines) Inc. All rights reserved.

Job Keywords : Customer Service Supervisor, CSR, Customer Service, BPO, Call Center, Team Lead, Alabang, Muntinlupa City, NCR, National Capital Region

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