Accounting Support Analyst
Deltek, Inc.
Philippines, Makati City
5d ago

As a Support Analyst, you will be responsible for providing quality accounting software support to clients using Deltek products.

Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the Internet.

Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst.

Deltek's work environment is challenging, innovative, and fun.

Qualifications

  • At least 2+ years customer service or software support experience in a BPO or Shared Service Organization
  • Candidate must possess at least a Bachelors Degree in Accounting or related field, with minimum 2 years accounting experience
  • Successful history working in a team environment
  • Must possess excellent rapport, written and verbal English communication
  • Must have strong analytical and problem-solving skills and able to multitask in a fast-paced environment
  • Must have the ability to work independently and be self-motivated
  • Must be proficient in Microsoft Office applications
  • Must be willing to work permanent night shift in the Makati office
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