Job Description Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.
Job Qualifications Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree, in any course.
Preferably with background in Computer Science / Information Technology, Engineering (Computer / Telecommunication), Engineering (Electrical / Electronic), Engineering (Mechanical), Engineering (Others), or equivalent to qualify for most accounts.
With or without work experience.
Good English communications skills are required.