If you excel in a fast-paced environment with strong technical, analytical and problem-solving skills then this might be the right job for you!
We are looking for Technical Support Engineer, a frontline B2B customer support role that provides technical assistance supporting our suite of contact center software solutions.
Using best practices in troubleshooting, communication and problem resolution, you’ll get a chance to resolve complex technologies.
As a Technical Support Engineer, a Typical Day Might Include the Following :
Provide technical support to customers via phone, online, chat, and email
Demonstrate professional communication among all customers and stakeholders
Develop subject matter expertise in our core technologies
Provide timely, articulate, effective and substantive updates via our incident management system,
To Land This Gig You'll Need :
Associates degree or currently working towards a bachelor’s Degree in Computer Science, Business Information Systems, Networking or similar field, or equivalent work experience required .
2+ years work experience in a technical support capacity supporting Internet Service Providers, Networks, and / or Business Software
Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP, SIP, IP Routing)