IT Change Manager.
TaskUs
Antipolo, Philippines
5d ago

Job Description

IT Change Manager - Corporate Applications

Job Summary : As part of our Corporate Applications team, the Change Manager will focus on the people's side of change, including changes to business processes, systems, and technologies, with an emphasis on programs related to our proprietary technology.

The Change Manager will be responsible for coordinating all change activities related to Corporate Applications’ service delivery ensuring changes are made efficiently with minimum risk to the organization, and enabling changes to be moved quickly to the production environment.

They will create and deliver strategies and plans to help employees maximize the adoption of new programs and applications by honing methods of effective and sustained behavior change.

The Change Manager has a duty to protect the IT systems of the organization, ensuring the changes that are made do not present an unacceptable risk.

They must look for conflicts in active changes and determine the most appropriate time to commit changes to the production systems.

This is a great opportunity for someone who’s looking to play a key role in implementing fast and effective change across a company, ensuring implementation and adoption standards are met in a timely manner.

Duties & Responsibilities :

Develop project change strategies and plans, including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training

Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative

Support the design, development, delivery and management of communications

Conduct impact analyses, assess change readiness and identify key stakeholders

Provide input, document requirements and support the design and delivery of training programs

Review, record, categorize and prioritize requests for change according to business objectives

Conduct post implementation reviews after the implementation of changes

Maintain all change documentation (policies, procedures, templates, etc.)

Additional responsibilities may include :

Identify, analyze and prepare risk mitigation tactics

Identify and manage anticipated resistance

Create actionable deliverables for the five change management levers : communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

Support and engage senior leaders

Evaluate and ensure user readiness

Track and report issues

Define and measure success metrics and monitor change progress

Skills and Qualifications

Knowledge of Change Management practices and technologies

Knowledge of project management approaches, tools and phases of the project lifecycle

Knowledge of development methodologies across various technologies

Skill in establishing plans and setting objectives and goals that support an overall business strategy

Skill in managing multiple priorities, prioritize tasks and work independently

Skill in identifying problems, evaluating alternatives, and implementing solutions

Skill in working collaboratively and cooperatively with diverse groups

Ability to adapt to a dynamic culture

Ability to deliver work within defined schedules, cost and quality

Ability to coordinate multiple assignments, set priorities, and meet deadlines

Ability to communicate with a high level of effectiveness both verbally and in written formats

Ability to adapt and learn quickly

Ability to lead, provide direction and articulate messages to a variety of audiences

Ability to lead the creation of best practices and procedures

Ability to collaborate and work effectively within all levels in a large organization

Excellent active listening skills

Ability to establish and maintain strong relationships

Ability to influence others and move toward a common vision or goal

Flexible and adaptable; able to work in ambiguous situations

Resilient and tenacious with a propensity to persevere

Forward looking with a holistic approach

Organized with a natural inclination for planning strategy and tactics

Problem solving and root cause identification skills

Acute business acumen and understanding of organizational issues and challenges

Preferred :

Change Management Professional and / or Project Manager certification

Required :

5+ years of experience in organizational change management program design and implementation;or

5+ years of experience in project management and resource management

Bachelor’s or higher degree from an accredited college or business administration or related study, plus five (5) years of progressively responsible professional experience.

Work experience in the IT field may be substituted year for year for the education requirement. Five (5) years of the required experience must be in ITSM operational support with experience in implementing tools and technologies.

Must be a leader who can influence stakeholders in written and oral communications

About Us

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.

From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland.

TaskUs is an equal opportunity employer.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer

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