Lead a team of customer service agents by providing operational and supervisory support and specialised business expertise on a day to day basis including usage of relevant motivational, training, management and communication techniques in order to achieve the departments customer service and revenue targets.
Key Responsibilities and Accountabilities : - Provide on-job training to new joiners and regularly conduct briefings to update the team on necessary operational changes and latest promotions, changes in airline trends, new products and services.
Utilise PM as a tool for the development of staff skills that will result in the best possible service delivery to clients.
Monitor the quality of service delivered in the Unit to ensure customer satisfaction and loyalty. - Answer and resolve escalations from the team handled.
Perform sales calls and surveys to existing and new clients and provide necessary reports and action plans as necessary Key Competencies -
Initiative and commitment to achieve - Problem solving and decision making - Organising for results - Adaptability and innovation -
Leadership - Business awareness - Applicants must be willing to work and relocate in Clark, Pampanga - Applicants must be a Filipino citizen or have a relevant residence status -
High School Diploma / GED required (College Degree is preferred) - Must have experience handling a team of Corporate Travel Consultants -
Interpersonal ability, team management, telephone and customer service skills. - Proficient in MS Office applications i.
e. word and excel. - Strong verbal and written English is a must. Spoken Arabic or any other foreign language would be an advantage.