TTEC is seeking a communications renegade; a true deadline wrangler with strong writing and editing skills to help tell the story of TTEC through day-to-day communication tactics.
The right candidate will be responsible for developing, implementing and measuring our employee communications messages.
We’re seeking an up and coming communications visionary who enjoys seeking out best practices and trends in the field.
As a key member of our global employee communications team, you’ll play an important role in positioning and promoting TTEC’s voice through traditional and digital channels.
In addition, as a Communications Specialist, you’ll work with the entire team to ensure messages are consistent with our overall brand, style and voice, and engage our most important asset our employees around the globe.
Duties and Responsibilities
Streamlining complex ideas and business strategies into relevant, approachable and engaging messages tailored to the audience
Creating various types of employee communications tactics including electronic, print collateral, intranet articles, processes, job aids, etc.
Support the execution of written communication plans including program strategies, messaging, tactics and timelines
Partnering closely with internal clients and teammates to deliver on company and department priorities and objectives
Provide consultation and recommendations to internal clients
Manage multiple projects with competing deadlines
Develop and disseminate electronic communications, newsletters and corporate announcements using internal communication channels
Work with team members on special events, program launches and new initiatives
Draft articles, memos, e-cards and content for elevator flyers, e-newsletters and print promotional collateral for employees worldwide using AP Style
Logistical support for TTEC events as required
Skills and Attributes
Collaborative, team player who can gather, understand and disseminate information with the audience in mind
Highly organized and able to handle multiple priorities at any given point with competing deadlines
Creative and innovative thinker; ability to approach opportunities and issues and generate ideas that inspire new directions and exciting outcomes
Strong business acumen; integrates and balances priorities, work activities and resources for the benefit of multiple key stakeholders
Strategic thinker; processes information through a strategic lens with the ability to recognize connections between project objectives and those of the broader organization
Comfortable with complexity, ambiguity and change
Trustworthy with strong business integrity and ability to hold sensitive information in confidence
Exhibits ability to lead projects by establishing credibility necessary to partner with client teams to formulate project direction and provide clear path forward recommendations
Ability to distill data and translating findings into innovative, profitable, executable, and operationally feasible solutions
Skilled at developing and maintaining effective relationships with a broad group of stakeholders in order to foster trust and partnership
Minimum 1-2 years of professional experience in employee communications or equivalent education
Understanding of corporate communication practices
Experience in human resources or internal communications a plus
BA / BS in communications preferred
Knowledge of project management techniques
Working knowledge of Microsoft Office applications including Word, Excel and PowerPoint
Strong written / verbal communication and interpersonal skills with various levels within an organization
Copywriting and proofing proficiency