Team Manager
Amazon Operation Services Philippines, Inc.
Cebu City, Philippines
9h ago
source : Bossjob
  • People Management : Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the teamDevelop and Achieve performance goals and objectives in line with the network wide vision and goalsCarrying out supervisory responsibilities in accordance with Amazon’s policies and procedures;
  • additional responsibilities include interviewing, training, planning and assigning work, reviewing employee performance, and conflict resolutionMentoring to new managers and as well as employees with high growth potentialLeading Site Level initiatives, primary owner of functional responsibilities that impact overall site : Performance Related Pay and transportation are two examplesCommunicating policies to associates as the primary information source for staffEnsure compliance and consistency;
  • corrective action and documentationBusiness / Operations Management : Management of SLAs (Service Level Agreements), quality, and customer experienceTrouble shoot issues relating to process affecting the SLAs complianceResponsible for quality and productivity of assigned teamDeveloping and achieving performance goals and objectivesIdentifying customer issues, building and implementing solutions to include process improvementsDrive process improvement and continuous improvement culture through kaizen’ and lean projectsIdentifying and eliminating barriers to accuracy, productivity, and qualityBasic Qualifications Completed Bachelor’s Degree from accredited university 2 years people leadership experience with teams of 10-20 associates English language fluency Contact Center Operations experience (Customer Service, Sales, or Collections) Position Qualifications MBA or Master’s Degree Six Sigma / Lean Processes Improvement Advanced computer skills using a variety of software including Microsoft Excel for reporting and analysis Project management methodology knowledgeAmazon is an Equal Opportunity Employer.

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