Portal Data Manager (DevOps)
Career Connect
Cabuyao, 00, ph
1h ago

ROLE SUMMARY

Execute operational tasks related to the delivery of services of the team he / she is assigned to. These operational tasks should be executed using the appropriate / prescribed tools and applications in a manner that comply with the Quality standards and Service Delivery Excellence standards and / or Technical Standards required to meet Service Level Agreements (SLAs) and other key targets set for the team.

Realizes maximum benefit for a customer through fulfilling the assigned tasks or activities according to his / her scope in a way that will delight the customer while ensuring that this is done with the business outcomes in mind.

We are looking for someone with strong management with DevOps leadership experience from a regional or global scale who can coordinate with various teams.

Working Setup : This work is WFH with some requirements to go on site once or twice per week in Cabuyao, Laguna office when needed.

JOB DESCRIPTION

Organization & People

  • Show high work commitment by adhering not only to the company policies, but also conducts oneself in a manner that is consistent and reflective of the Companys values.
  • Maintain good relationships with immediate clients and other team members to ensure a healthy, efficient and effective support environment.
  • Provide constructive feedback to other team members and ready to receive feedback for his / her personal development.
  • Training and equipping of other teams / individuals once TL / SME level is reached.
  • Information & Technology

  • Learn all the required applications and tools necessary for delivering support requirements.
  • Champion Information Security and adhere to other security standards set by the company to maintain data integrity, reliability, protection and management.
  • Be a champion for the technical capability he / she represents and ensure he / she is updated with current trends in apps and tools and infrastructure set-ups relevant to the current role / team he / she is assigned to.
  • Value Streams & Processes

  • Ensure all required foundational trainings are completed within the target time.
  • Participate in activities / trainings / workshops that will continually enhance his / her skills or understanding of the various value streams and processes that will enable him / her to deliver and perform within or above expectations or even prepare him / her for future roles.
  • Maintenance and updating of the commerce product catalogs on a global and local level
  • Problem analysis and resolution of data-related problems
  • QA in business releases of the portal platform
  • Examination of release scopes for data-related problems in close cooperation with IT Digital Solutions
  • First level support for commerce users (global and local)
  • Execution of tests, training courses and business documentation
  • Compliance with the brand rules
  • Implementation of and compliance with the requirements of the safety manual
  • Implementation of and compliance with the requirements of the personnel manual
  • Implementation of and compliance with regulatory requirements.
  • Apply industry best practices in the technology area he / she is assigned to.
  • Participate in or champion Continuous / Continual Service Improvement initiatives.
  • Add value to the team by being ready to support customers from various geographies and time zones.

  • Anticipate customer needs, create customer value by exhibiting superior customer focus.
  • Partners and Suppliers :

  • Establish and maintain good and collaborative relationships with other service teams involved in the Value Stream to deliver the desired business outcomes by the organization.
  • Work with partners and suppliers with a One IV mentality knowing the team is also dependent on the services the partners and suppliers provide in order to deliver the service to the customer.
  • BASIC QUALIFICATIONS

  • Graduate of a 4-year Course (Related to : IT, Engineering, Business Management)
  • Above Average to Excellent English communication skills (both written and oral)
  • Willing to work on shifts (if / when / where needed) APJ, EMEA or NA shift.
  • Above Average computer skills (proficient in MS Office applications, good understanding of basic troubleshooting, effective and secure file sharing practices, etc.)
  • Willing to do admin tasks related to his / her service scope.
  • If experienced and from a BPO / Outsourcing company, average tenure in each company or role should be at least 3 years and preferably doing a technical role.
  • Highly Desired (If Experienced Hire)

  • Experience in working in a Service Management and / or Shared Services-oriented organization.
  • Experience using CRM or other Ticketing Tools
  • ITIL / ITSM certifications
  • Experience in being a project resource or lead for any internal initiative
  • Experience in supporting or working with other counterparts from a variety of geographies (not just local).
  • Requirements

    BASIC QUALIFICATIONS Graduate of a 4-year Course (Related to : IT, Engineering, Business Management) Above Average to Excellent English communication skills (both written and oral) Willing to work on shifts (if / when / where needed) APJ, EMEA or NA shift.

    Above Average computer skills (proficient in MS Office applications, good understanding of basic troubleshooting, effective and secure file sharing practices, etc.

    Willing to do admin tasks related to his / her service scope. If experienced and from a BPO / Outsourcing company, average tenure in each company or role should be at least 3 years and preferably doing a technical role.

    Highly Desired (If Experienced Hire) Experience in working in a Service Management and / or Shared Services-oriented organization.

    Experience using CRM or other Ticketing Tools ITIL / ITSM certifications Experience in being a project resource or lead for any internal initiative Experience in supporting or working with other counterparts from a variety of geographies (not just local).

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