The Role : As Associate Relationship Manager, you are responsible for proactive client outreach to ensure satisfaction, user training and secure renewals of assigned accounts.
Primarily, this position will be involved in identifying new opportunities through multi touch retention process to be passed to regional sales teams and providing assistance to Account Managers / Business Development Managers in maintaining a support level of customer excellence across assigned Platts clients base.
The Location : Silver City 2, Pasig City 1604, Manila, Philippines Temporary WFH Setup being implemented until further notice
The Team : You will be part of a pioneer Client Retention team in Manila, comprised of experienced client retention specialists and professionals, for one of the segments of S&P Global in the Philippines.
The Impact : Critical to the success of Platts client retention initiatives, this position will develop and maintain positive relationship with the assigned Platts accounts to understand business need, drive service adoption and provide feedback on account health and user best practices.
Retention activities including 30, mid-point and renewal touch points documented in SFDC.
What We’re Looking For :
About S&P Global Platts
At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with conviction. We’re the leading independent provider of information and benchmark prices for the commodities and energy markets.
Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets.
S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.
S&P Global Platts is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.
For more information, visitwww.platts.com
Equal Opportunity Employer :
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Only electronic job submissions will be considered for employment.