IT Service Desk Specialist
Hunter's Hub Inc.
Muntinlupa, PH
2d ago
source : Bossjob

Key Results Areas / Job Responsibilities :

  • 1. Help Desk Support a. Install, configure and troubleshoot MS Office Applications; PC Operating System (ex. Windows 98 / XP / 2000 / 7 / Mac);
  • b. Install and troubleshoot typical Window-based desktop applications (Anti-Virus, MS Project, Acrobat Reader, Internet Explorer);
  • c. Perform basic troubleshooting PC and network environments;
  • d. Respond quickly and courteously to customers asking help via phone, email, remote access, or onsite support; and provide answers to all questions addressed to them.
  • e. Conduct research and make use of information resources and knowledge bases at hand, and coordinate with other
  • Help Desk Support Specialists and internal IT colleagues to provide resolution to inquiries and concerns.

  • f. Comply with the defined SOP for all tasks assigned;
  • g. Adhering to the defined SLA with customers;
  • 2. Administrative

  • a. Closes tickets as soon as they are resolved;
  • b. Maintains and updates daily monitoring of deliverables of service;
  • c. Prepares and submits needed reports;
  • 3. Teamwork

  • a. Flexibly adjust schedule ensuring 24 x 7 service.
  • b. Ensures timely and accurate turnover of activities to the next Help Desk team member on duty;
  • 4. Learning and Development

  • a. Expand knowledge on business process and IT related information;
  • b. Stay abreast of current technology, system information, problems, changes and updates relevant to the team
  • Bachelor’s degree in computer science, information technology, or a similar field.
  • With working experience as a help desk specialist.
  • Advanced knowledge of computer hardware systems.
  • Knowledge of computer software systems, including databases, office applications, and operating systems.
  • Excellent analytical and diagnostic skills.
  • Advanced knowledge of help desk software and remote-access systems.
  • High-level communication skills.
  • Ability to troubleshoot complex hardware and software issues.
  • Patience and understanding.
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