As a Flexible Benefits Administration Analyst within the Health and Benefits, you will be part of a team supporting our Asia Pacific clients in monitoring and tracking submitted claims and reimbursements.
The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required.
The position would also require project management skills and customer support / management skills.
You will have the opportunity to :
Enhance your technical knowledge of benefits plans around the world
Enhance data, process and project management skills
Managing the Flex Benefits and reporting (Payroll and Vendor report)
Reconciliation of report output from the system we called Benefits Engine.
Answer and provide update on daily queries received from Employees.
Manage the support mailbox which contains questions from Project Managers, Implementations or Configurations teams.
Able to receive call enquiries from Local Country regarding their Flexible and Insurance Benefits
Support claims adjudication process such as processing claims and regular follow-ups
Track and monitor claims timeliness (SLA) using the standard Case Management Tool (CMT)
Resolve client queries
Support interactions between clients, WTW and insurance vendors
Performance Objectives : These relate to the Willis Towers Watson scorecard and objectives for the role