Flexible Benefits Administration Analyst
Willis Towers Watson
Taguig, Manila
6d ago

As a Flexible Benefits Administration Analyst within the Health and Benefits, you will be part of a team supporting our Asia Pacific clients in monitoring and tracking submitted claims and reimbursements.

The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required.

The position would also require project management skills and customer support / management skills.

You will have the opportunity to :

  • Enhance your technical knowledge of benefits plans around the world
  • Enhance data, process and project management skills
  • Flex Administration

  • Managing the Flex Benefits and reporting (Payroll and Vendor report)
  • Reconciliation of report output from the system we called Benefits Engine.
  • Answer and provide update on daily queries received from Employees.
  • Manage the support mailbox which contains questions from Project Managers, Implementations or Configurations teams.
  • Able to receive call enquiries from Local Country regarding their Flexible and Insurance Benefits
  • Support claims adjudication process such as processing claims and regular follow-ups
  • Track and monitor claims timeliness (SLA) using the standard Case Management Tool (CMT)
  • Resolve client queries
  • Support interactions between clients, WTW and insurance vendors
  • Performance Objectives : These relate to the Willis Towers Watson scorecard and objectives for the role


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