Collections Associate (Trainee)
Emerson
Quezon City, National Capital Region, Philippines
17d ago

Description UNIVERSITY TRAINING PROGRAM BATCH 37

To provide immediate source of qualified and fully trained collectors, cash application and accounts payable associates when the need arises for expansion or backfilling of positions Responsibilities

  • Process transactions using Business Unit Tools / Applications
  • Establish and maintain effective working relationships with respective Emerson Business Units
  • Provide excellent customer service
  • Weekly and monthly submission of reports to Team Leader and Functional Manager
  • Proactively provides feedback to Team Leader and Functional Manager.
  • Perform other duties as may be assigned.
  • Training

  • To complete the 20-day classroom training and 20-day on-the-job training provided by EFS management intended to develop his competency as an experienced CAAP or Collections specialist
  • To be able to fully acquire the skills necessary to perform tasks assigned in either CAAP or Collections.
  • Collections

  • Conducts outbound calls and send out emails and faxes to follow up on Customer Active and Past due Invoices
  • Reconcile customer disputes and issues
  • Provide excellent customer service
  • Weekly and monthly submission of reports to Team Leader and Collections Manager
  • Proactively provides feedback to Team Leader and Collections Manager.
  • Fulfill other collection requirements of the respective Emerson Business Unit represented such as meeting the cash collection and past due reduction
  • Cash Applications and Accounts Payable

  • Efficiently and accurately apply payments received daily for Emerson Business Unit with one-day turnaround time (service level)
  • Follow other process involve in the payment application (e.g. charge back, deductions, etc) as instructed by Emerson Business Unit.
  • Efficiently and accurately process invoices for payments received daily for Emerson Business Unit with one-day turnaround time (service level)
  • Follow other process involve in invoice processing (e.g. matching of invoices, release hold and exceptions resolution)
  • Requirements

  • Candidate must possess at least a Bachelor's / College Degree in any field (Finance or Accounting preferred)
  • Willingness to work on different shifts
  • Willingness to work on Philippines & US holidays (depending on the business need)
  • Ability to work in a team environment
  • Ability to work independently with minimal supervision
  • Excellent written and verbal communications skills
  • Apply
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