You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.
You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.
Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description :
Job description (heading) / Description du poste (titre)
The Technical Writer is responsible for responding to all client requests and inquiries received through e-mail, postal mail, Client Feedback forms and other written correspondences, accurately and in a timely manner.
Preferred skills (heading) / Compétences particulières (titre )
Core Professional / Technical Competencies Required :
Client-oriented and very patient
Can multi-task; quick learner and highly stress-tolerant
Possesses good written communication and interpersonal skills; with a typing speed of at least 50 wpm
Knowledge of existing business practices and workflows, understands INGENIUM, PRISM, TAPS, WMS, IPAC, SalesForce CRM, LGS, etc. is preferred
Highly proficient in the use of MS Office and Windows applications and highly adaptable to change
Collaborates Effectively - partners to deliver on team and organizations goals
Communicates Confidently - shares relevant information in a direct, compelling and transparent fashion
Focuses on the Client - builds relationships with clients by understanding and responding to their needs and ensuring fair treatment
Takes Accountability - sets and achieves stretch objectives.
Understands our Business - knows the fundamentals of the SLF business (e.g. life, health and wealth).
Qualifications (heading) / Compétences (titre)
Education : Must have a Bachelor’s degree of at least a four year course
Experience : With at least 3 years experience in any front-line customer service function
Responsibilities (heading) / Responsabilités (titre)
Job Category :
Customer Service / Operations
Posting End Date :