The Network Operations Center (Tier 1) Team Lead performs routine tasks to maintain network and server equipment while relying on instructions and pre-
established guidelines to perform job functions.
Utilize monitoring tools to proactively identify problems with systems, applications, and networks.
Provide excellent customer service while corresponding with customers via telephone and email.
Follow detailed instructions to perform basic network break / fix functions.
Document all pertinent information within MASERGY trouble ticket system.
Basic network related projects including documentation of assets and physical labeling of server / network devices.
Contact internal and external customers proactively regarding service affecting outages.
Directly supervises 15 to 17 employees in the Network Operations Center. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work and resolving problems.
Bachelor's Degree in computer science or related field.
Basic knowledge of LAN / WAN technologies and topologies.
Troubleshooting with various telecom circuits (T1, E1, DS3, OC3, etc.)
Excellent written and verbal communications.
Communicates clearly and in an understandable manner with a wide range of people such as peers, managers, customers, vendors, distributors, and the general public.
Projects good customer relation skills in both face to face and telephone contact.