Associate Software Technical Analyst – RPA Production Support
Manulife
Quezon City
5d ago

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working ArrangementHybrid Job Description The Associate Software Technical Analyst (Production Support) is responsible for maintaining the environment for and functionality of automation solutions using Robotics Process Automation (RPA) processes and technology.

The role interfaces with both technology and business operations team to ensure that automations are efficient and up-to-date.

The role will maintain automations / robots (digital workforce assets) while maintaining high customer satisfaction. Key Accountabilities :

  • Participate in the problem identification / error resolution process, including tracking, repairing and reporting potential code defects.
  • Provide support in production code migration.
  • Actively monitor deployed automations taking note of any production issues / errors that arise and provide timely updates to business partners.
  • Manage robot password updates ensuring proper automation configurations.
  • Conduct regular refresh on bot VDI machines.
  • Handle weekly and monthly automation reporting.
  • Keep abreast in new automation software versions and functionalities.
  • Create documentations for all processes and ensure they are updated should there be any changes.
  • Participate in application server / data center migration testing and update automation codes as necessary Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.
  • Ready to make an impact somewhere?

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