Focus on basic account creation for commonly used applications primarily Oracle Betsy, Bryan, Billy and Oracle In a Box.
With understanding on Service Desk procedures, processes and concepts with supervision.
Creates a positive customer support experience through handling concerns in a highly professional manner.
Create Active Directory account and mailbox using EPIC Tool.
Assist other Request Ticket related to Account Management supported application.
Assist the Project Lead in completing Oracle Projects on time.
Coordinate with Responsibility Owner to gather the required approvals.
Communicate with user and manager to follow up with necessary documents.
Assist emails in Accounts POD Shared Mailbox.
Answer basic inquiry from customer related to user’s account.
Communicate to users the business requirements or policies for system access.
Notify callers of request completion and log in credential.
Utilize the HP Service Manager and Knowledge Management in completing a request.
Adheres to the organization’s internal policies and procedures including shifting schedule and proper state usage in ININ.
Achieve / exceed the targets set based on the standard KPI.
Requirements Education / Language
Education : BS Computer Engineering / Information Technology
Job Related Experience : 1-2 Years Experience in IT Account Management Service Desk
Specific Knowledge & Skills
Demonstrated basic knowledge and experience with the following platform / technology :
Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher)
HP Service Manager
MS Office Products
ITIL v3 Foundation
Good written and oral communication skills
Experience in Global Support
Teamwork & Collaboration