Accounts Provisioning Analyst
emerson
Quezon City, National Capital Region, Philippines
6d ago

Responsibilities

  • Focus on basic account creation for commonly used applications primarily Oracle Betsy, Bryan, Billy and Oracle In a Box.
  • With understanding on Service Desk procedures, processes and concepts with supervision.
  • Creates a positive customer support experience through handling concerns in a highly professional manner.
  • Create Active Directory account and mailbox using EPIC Tool.
  • Assist other Request Ticket related to Account Management supported application.
  • Assist the Project Lead in completing Oracle Projects on time.
  • Coordinate with Responsibility Owner to gather the required approvals.
  • Communicate with user and manager to follow up with necessary documents.
  • Assist emails in Accounts POD Shared Mailbox.
  • Answer basic inquiry from customer related to user’s account.
  • Communicate to users the business requirements or policies for system access.
  • Notify callers of request completion and log in credential.
  • Utilize the HP Service Manager and Knowledge Management in completing a request.
  • Adheres to the organization’s internal policies and procedures including shifting schedule and proper state usage in ININ.
  • Achieve / exceed the targets set based on the standard KPI.
  • Requirements Education / Language

  • Education : BS Computer Engineering / Information Technology
  • Job Related Experience : 1-2 Years Experience in IT Account Management Service Desk
  • Specific Knowledge & Skills

    Demonstrated basic knowledge and experience with the following platform / technology :

  • Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher)
  • HP Service Manager
  • MS Office Products
  • Oracle Applications
  • AS400
  • ITIL v3 Foundation
  • Behavioral Competencies

  • Good written and oral communication skills
  • Experience in Global Support
  • Detail Orientation
  • Teamwork & Collaboration
  • Critical Analysis
  • Process Orientation
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