We are seeking a Technical Implementation Analyst to join our RelayHealth Pharmacy Team in the Atlanta, GA North Druid Hills office.
Candidates must possess the following attributes :
Passion for helping clients and employees
Adept at analyzing and using data to solve complex problems
Working Knowledge of Pharmacy or Healthcare terminology
Self-starter with a drive to continuously improve processes and remove inefficiencies
Strong oral, written and presentation capabilities, with an ability to articulate complex technical information clearly
Ability to adhere to all standard operating procedures and processes in order to deliver a world-class customer service experience for internal and external customers
Principal Duties and Responsibilities :
Configure and implement contracted solution services for clients and business partners
Modify configurations as requested by clients and business partners’ requests
Document all configuration and implementation processes used to support contracted services
Provide Tier 2 support for customer issues
Coordinate customer User Acceptance Testing (UAT) including associated documentation and sign offs / approvals from business partners
Facilitate ad hoc requests as needed (i.e. data requests)
Assist in research of technical issues and provide follow through on resolution of issues with contracted services
Interprets internal and / or external business rules and issues and recommends best practices
Typically 3+ years of healthcare industry experience
Strong Communication skills (both written and oral) and a proven ability to effectively work closely with other team members and other business units required
Working knowledge of NCPDP telecommunication standard
General technical proficiency (MS Windows, Word, Excel, IE, etc.)
Excellent Problem-solving and troubleshooting skills
Typically 3+ years technical implementation or support of information systems
Experience troubleshooting and resolving technical issues
Strong time management and organizational skills
Bachelor’s degree in Computer Science, Healthcare Informatics or equivalent experience
McKesson is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.
If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition mckesson.
com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!