As a Customer Service and Collections agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.
You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE Be the first point of contact with our fast growing user baseHandle customer’s inquiries on the phone in a timely and professional manner as required by departmental policies and proceduresProvide a first class customer service experience to our CustomersResolves product or service issues / enquiries by clarifying the complaint, determining the cause of the issue, explaining the issue and providing the best solution to the issue / enquiry.
Place outbound calls and perform Welcome CallsCollectionsWork towards KPI's and targets A BIT ABOUT YOU Articulate and possess Customer Empathy.
Possess Business Knowledge Customer Service, Collections, Technology and AnalyticsMust have at least 1-2 + years experience working with customersDigitally adept and AI awarenessFluent in written and verbal EnglishMinimum of 6+ months working in a call centerCollege degree preferred but not requiredWillingness to work US based hours and weekends WHAT SUCCESS LOOKS LIKE Resolution of customer disputes.
Excellent feedback from customers.Achievement of KPIs. WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values : Ambition : Voice and measure your goals.
Collaboration : Brilliant jerks can be brilliant elsewhere.Impact : Do, get it done, create impact.Judgement : Make wise judgement calls, putting the team and business at heart.
Leadership : Continuous improvement starts with independent action.Leverage : Do more with less, master the art of leverage.
Passion : Be positive, bring passion and energy.Transparency : A transparent team can help each with other Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers : Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityUpper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd.
Mandaluyong CityGround Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityWe are open from Monday to Friday, 8am-
4pm.For faster processing, text : BEN(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally.
Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.