Senior Designer, Instructional
ELoyalty
Pasay City, Metro Manila, National Capital, PH
2d ago

Learning Experience Designer

TTEC (NASDAQ : TTEC) is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands.

We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

Founded in 1982, our 55,000+ employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Your role brings that principle to life. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business and it's more relevant than ever before in today’s environment.

We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.

Our global Learning & Development organization is looking for a passionate and highly qualified Learning Experience Designer who will help us to build exceptional learner and customer experiences.

The successful candidate will play a key role in bringing disruptive cost-effective solutions to our virtual learning environments .

These solutions include innovations in the areas of automation, AI, social, simulation, self-paced, game-based, and mobile learning, enabling TTEC to drive significant and measurable performance improvement for our clients.

This role will be responsible for the design, development, delivery, evaluation, as well as enhancement and maintenance of employee online, instructor-led, and / or blended learning experiences that are human-centered and goal-oriented.

This exciting role uses a variety of methodologies and the latest technologies to create learning content and employee development experiences that ensure our contact center associates are onboarded, trained, and retrained efficiently and continuously, so they are able to deliver the best experience to their customers.

On a typical day you will :

  • Bring and put to test your creative and innovative ideas with respect to the re-engineering of our learning design and delivery platforms and tools, focusing on leading edge virtual learning and effectively modernizing the way of work
  • Build, incubate, test, and go live with cost efficient learning solutions that bring about great learning experiences and maximize business output across the globe serving multiple clients, verticals, and languages
  • Partner closely with learning and development teams, as well as operations, QA, and IT stakeholders to identify learning design and delivery evolution opportunities
  • Support the Global Learning Delivery team to function with greater efficiency through digitization in the areas of, but not limited to AI, automation, game-based learning, and self-paced learning
  • Leverage learning data to monitor performance, predict learner success, and drive the right outcomes
  • Skills you’ll need :

  • Knowledge of and practical application of adult learning theory, user design, and learning design principles (agile approaches to learning design such as ’agile ADDIE’’ / SAM, rapid prototyping, etc. preferred)
  • 3 years of demonstrable experience building e-learning content using Adobe Captivate and / or Articulate Storyline, and video editing tools (e.
  • g., Adobe Premiere, Camtasia, etc.)

  • Demonstrable experience in learning apps and other learning authoring tools for rapid design and development (e.g., Genially, H5P, etc.
  • and for support in ILVT (e.g., Kahoot, Mentimeter, Mural.ly, Padlet, Quizlet, Socrates, etc.)

  • Basic knowledge of graphic design and demonstrable experience in using graphic design tools and applications used for job aides, flyers, etc.
  • e.g., Adobe Illustrator, Adobe Photoshop, Canva)

  • Basic project management skills (agile / scrum preferred)
  • Excellent organization and prioritization skills and familiarity with prioritization / task manager software (e.g., Trello, Microsoft Project, etc.)
  • Proficiency in MS Office (advanced proficiency in Power Point required)
  • Excellent communication and presentation skills (both verbal and written) and experience in facilitating focus groups, usability sessions, and subject matter expert interviews
  • Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
  • Demonstrable experience in using modern, high-tech learning solutions using augmented reality, virtual reality, and videogames is a plus
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