Learning Experience Designer
TTEC (NASDAQ : TTEC) is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands.
We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.
Founded in 1982, our 55,000+ employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.
Your role brings that principle to life. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business and it's more relevant than ever before in today’s environment.
We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.
Our global Learning & Development organization is looking for a passionate and highly qualified Learning Experience Designer who will help us to build exceptional learner and customer experiences.
The successful candidate will play a key role in bringing disruptive cost-effective solutions to our virtual learning environments .
These solutions include innovations in the areas of automation, AI, social, simulation, self-paced, game-based, and mobile learning, enabling TTEC to drive significant and measurable performance improvement for our clients.
This role will be responsible for the design, development, delivery, evaluation, as well as enhancement and maintenance of employee online, instructor-led, and / or blended learning experiences that are human-centered and goal-oriented.
This exciting role uses a variety of methodologies and the latest technologies to create learning content and employee development experiences that ensure our contact center associates are onboarded, trained, and retrained efficiently and continuously, so they are able to deliver the best experience to their customers.
On a typical day you will :
Skills you’ll need :
g., Adobe Premiere, Camtasia, etc.)
and for support in ILVT (e.g., Kahoot, Mentimeter, Mural.ly, Padlet, Quizlet, Socrates, etc.)
e.g., Adobe Illustrator, Adobe Photoshop, Canva)