Engineer 1, Monitoring Applications
Vertiv
Mandaluyong, Manila
11h ago

Job Summary : Provide pre-sale and post-sale technical applications support to customers, sales representatives, reseller partners and consulting engineers.

Serve as a reliable conduit between the field and the sales, marketing, engineering, and order fulfillment departments. Primary Duties and Responsibilities :

  • Provide pre- and post-sales quality technical assistance (via phone and email). Requirements include application of Vertiv Monitoring products and technical troubleshooting.
  • Collaborate with sales personnel to define requirements and provide quotations for custom configurations in a timely manner..
  • Interface with engineering, product marketing and field support to ensure appropriate issue resolution and improve product quality.
  • Background / Experience Required :

  • Working knowledge of Data Communications Processes are required, including : Network devices : Routers, Ethernet switches, hubs, NICs, IP addressing, operating systems (Windows, Linux), etc.
  • Troubleshooting down to Ethernet packet level
  • Familiarity with standard protocols such as : Modbus, SNMP, RS232, RS422, RS485, ARCnet, BACnet is desirable.
  • Familiarity with Building Monitoring Systems (BMS), or similar monitoring / management technologies, is desirable.
  • 2+ years of experience working within sales, engineering, parts & service, field applications and / or data center environment
  • 1+ year of experience in customer phone support
  • Education :

  • Bachelor’s Degree in Computer Science, Information Technology, Electrical or Electronics Engineering, or related discipline.
  • Knowledge, Skills and Abilities Required :

  • Detail-oriented; a high degree of accuracy regarding problem-solving and analytical skills is required
  • A professional attitude towards customer relations is required.
  • Good verbal and written English communications skills and presentation skills are required.
  • Strong organizational skills with the ability to handle multiple tasks concurrently are required.
  • Good PC skills (spreadsheets, database and word processing) are required.
  • About Vertiv

    At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

    We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

    With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv.

    Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.

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