Senior Operations Analyst
At TTEC, we’re all about the Human Experience. Elevated. As a Senior Operations Analyst in Pasay (Five Ecom), you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Have a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? In this role, you’ll manage the team responsible for monitoring performance, provide insights and recommendations relating to program performance indicators and program metrics.
You’ll also monitor performance and provide insights and recommendations.
You’ll report to the Manager, Service Delivery. You’ll impact the business, the teams you support and the various departments that you partner with on a consistent basis through your analysis and recommendations.
During a Typical Day, You’ll
What You Bring to the Role
What You Can Expect
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TeleTech is proud to be an equal opportunity employer. TeleTech embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.