Customer Service Specialist
Schneider Electric
Taguig, 00, PH
11h ago

Job Description

Customer Service Specialist-006WPI

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role : Specialist 1 Customer Service

We are looking for an experienced Specialist 1 Customer Service to be responsible in providing excellent customer service to various people in ASCO Power Technologies supply chain (contractors / distributors / resellers / builders / end users / customers etc) via phone and email support, order management, order entry and expedites.

To ensure that the information given to our customers is timely and accurate.

What will you do?

  • Respond to customer inquiries thru calls and emails
  • Process, enter and expedites orders
  • Manual Order Entry - New order ,Warranty Replacement Order, No Charge Order, National Accounts
  • Manual JDE Changes
  • Updating of Non Stock Lines with Incorrect Branch Plant assignment
  • Distribution of Bridge Front Office cases from Load Bank CS CCC
  • Processes credit and re-bill requests from ASCO Sales offices and ASCO Services
  • Creates RMA -Return Material Authorization in JDE for ASCO Sales, ASCO Services
  • Processes Return Dispositions in JDE and in Trackwise
  • Uploads all pertinent documents with order information are in Records Retention
  • Provide literatures switch documentation
  • Generates quarterly report for RMA initiated by ASCO local sales offices.
  • Processes of Synergy Change and Synergy new
  • Process Change Branch Plant for Orders
  • Sends Bill of Materials request to Applications Engineering
  • Sends Revised PO acknowledgement to customers and counter parts.
  • Track and work with Customer Orders within Business System and react as necessary
  • Price & quotation
  • Adheres to Service Level Agreement set by the department, if not exceeds
  • Follows team’s defined process and procedures and company policies
  • Ensures that required information is logged into central information system pertaining to customer information and request
  • Provides accurate solution / assistance to customers on a timely manner
  • Ensures completeness of required parameters for order entry.
  • Reply to customers asking for their order status and expedite
  • Qualifications

    Who would be successful?

    Education :

  • Bachelor’s Degree of any course
  • Job Related Experience :

  • Order Entry exposure
  • BPO work experience
  • Customer Service, Order Management
  • Specific Knowledge / Ability :

  • Minimum of 1 year work experience with at least 6 months related experience in a customer service environment.
  • Organizational skills required for carrying out his / her daily duties particularly in terms of time and priorities.
  • Close attention to detail, follow-up, extreme sense of urgency and perseverance.
  • Knowledge of computer systems and experience in data entry
  • Excellent written and oral communication capabilities using US English
  • Has great knowledge of the Order Management and Expedites System.
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