Technical Support Engineer I Quote and Order Management
emerson
Quezon City, National Capital Region, Philippines
2d ago

Description To job is to provide technical support to the Sales Offices / Local Business Partners / Business Administrators in the Middle East and Africa (MEA) region by answering general technical inquiries and escalations, preparing technical proposals, technically and commercially reviewing orders and administering orders into the system. Responsibilities

DUTY 1 : QUOTE AND ORDER MANAGEMENT

  • Provides product lead time based on system data (standard product lead time) and generates new and revised proposals
  • Coordinates with the supplier / factory / other support group to obtain / identify specific lead time of a product not readily available on the system (may be a custom item with no
  • standard lead time).

  • Escalates commercial inquiries to factory / Escalates pricing issues to appropriate support group
  • Determines appropriate supplier, locations, factory to shorten lead time for quotes, orders
  • Reviews configuration datasheet and validates against customer requirements
  • Perform automated sizing for the selection of the proper unit.
  • Validates and Checks customer-provided model code for correctness and applicability based on customer specifications and current product offerings
  • Checks for Completeness of Commercial requirements
  • Enters Data / Order / Items into Business System
  • Provides resolutions in order managements issues (Analyzes issues / concerns raised and provide appropriate corrective actions.)
  • Provides product specification information that the customer needs
  • Evaluates basic engineering specification and compares application with industry standards and escalate to whom it should be directed.
  • Requirements Education :

    Degree in Engineering (Instrumentation and Control, Chemical, Mechanical, etc.) Job Related Experience :

    No experience required

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