Legal Research Associate
4h ago

Job Discipline Description

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints

Resolves customer inquiries and complaints fairly and effectively

Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

Recommends and implements programs to support customer needs

Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of Disciplines

General Profile

Able to follow set instructions and processes to complete work

Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Has prior relevant training or related work experience

Has working knowledge and skills

Recommended Skills

Functional Knowledge : Performs routine tasks following specific instructions or under supervision

Business Expertise : Understands how the assigned duties relate to others in the team and how the team integrates with other teams

Leadership : Has no supervisory responsibilities; manages own workload

Problem Solving : Work is clearly defined and completed according to instruction

Impact : Impacts own team through the accuracy and quality of work

Interpersonal Skills : Uses communication skills to exchange information

LexisNexis, a division of RELX Group, is an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should

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