Chat Customer Service Representative
TTEC
Calabarzon-Cainta
2d ago

At TTEC, we’re all about the Human Experience. Elevated. As a site-based Chat Customer Service Representative in Cainta , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cainta office at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You’ll be Doing

Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers.

Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You’ll

  • Answer incoming communications from customers
  • Connect and resolve issues with customers using written communication only
  • What You Bring to the Role

  • 6 months or more years of customer service experience plus some post-secondary education
  • Preferably with an online e-commerce / shopping work experience
  • Great written communication skills
  • Able to lead by example and effectively work with your team to achieve the program’s overall success
  • Resourceful and able to decide on his own by thorough assessment and researching potential solutions
  • Computer savvy
  • What You Can Expect

  • Competitive pay and performance-based incentives
  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like : Company-sponsored HMO with Health & Wellness programs for you and your family Educational assistance through tuition reimbursement
  • Your Health Matters (requirements for hired applicants)

  • Candidates should always have one valid ID and Covid-19 vaccination card available.
  • A Bit More About Your Role

    We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions.

    And we trust you already have the necessary ingredient that can’t be taught a caring and supportive nature that will shine through as you help customers.

    You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

    You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

    About TTEC

    Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

    On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

    These exceptional customer experiences start with you.

    TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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