Supervisor (AUR11025)
Taguig City, Calabarzon
31d ago

Job Summary Responsible for direct supervision of 15-18 agents

Duties / Responsibilities Responsible for the attainment of client set goals, efficiency targets and overall team performance

Performs consistent and affective coaching sessions to address performance gaps

Analyzes agents performance and develops action plan to bridge gaps

Conducts regular performance management to improve challenged members of the team Qualifications : Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor's / College Degree in any field

Open to shifting, flexible in terms of work hours, and working on holidays

Strong performance management background

Excellent coaching skills

Can work under extreme pressure

Possess above average English written and verbal communication skills

With demonstrable track record in achieving targets and improving agent performance

Service and customer-focused

Strong analytical skills; very detail-oriented

Strong decision-making and problem-solving skills

Knowledgeable in call center tools and processes

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