Weâre an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
partners and marketing channels.
overall strategy and growth.
As a Customer Solutions Officer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
A SNAPSHOT OF YOUR ROLE
Your day could see you :
â¢ Managing a portfolio of delinquent accounts to minimise losses and maximise recovery
â¢ High volume outbound collections calls
â¢ Inbound collections calls
â¢ Negotiating with overdue customers and taking suitable arrangements to clear the overdue amounts
â¢ Some written customer communication (email and SMS)
â¢ Escalating matters to the team leader for approval
â¢ Liaising with vendors and business partners to ensure productive relationships
â¢ Execution of legal strategy to maximise recovery on bad debt
â¢ Supporting and driving change through a commitment to continuous improvement
A BIT ABOUT YOU
â¢ Minimum one year experience within a collections environment
â¢ Excellent communication and negotiation skills
â¢ Self-starter who proactively identifies and looks to solve problems
â¢ Ability to work well within a team
â¢ Good problem solving skills
â¢ Ability to work effectively in a fast-paced start-up environment
â¢ Must be keen to details
â¢ Strong business acumen skills and ability to understand how a business owner thinks
WHAT WE VALUE
Weâre proud of our diverse global team, all working in a collaborative environment and happy to share these common values :
â¢ Ambition : Voice and measure your goals.
â¢ Collaboration : Brilliant jerks can be brilliant elsewhere.
â¢ Impact : Do, get it done, create impact.
â¢ Judgement : Make wise judgement calls, putting the team and business at heart.
â¢ Leadership : Continuous improvement starts with independent action.
â¢ Leverage : Do more with less, master the art of leverage.
â¢ Passion : Be positive, bring passion and energy.
â¢ Transparency : A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :
We are open from Monday to Friday, 8am-4pm.
For faster processing, text : BGCPros(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043
Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.