LOCAL ACCOUNT CSR
Acquire BPO
Metro Manila / NCR
3d ago
source : Monster

We™re an outsourcing provider with a difference”offeringclients flexible engagement models backed by our solid suite of shared support services.

As a Customer Care Executive, your role is vital in keeping our customers happy and contributing to our organization™s growth and success.

As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.

A SNAPSHOT OF YOUR ROLE

  • As a Customer Care Executive, you™ll represent the account and interact with clients through outbound calls to ensure that customers™
  • feedback are saved in the business' system.

    Your day could see you :

    Conducting surveys

    Transferring the customer to the applicable department when necessary

    Escalate dissatisfied customers to management team

    A BIT ABOUT YOU

    Experience in outbound calling.

    Excellent in customer service.

    With excellent English communication, listening and organizational skills.

    With three to five years of customer service experience in the BPO industry.

    With a knack for multi-tasking.

    Able to work under minimal supervision.

    Adept in learning new workflows and tasks.

    With working knowledge of CRM

    WHAT SUCCESS LOOKS LIKE

    High customer satisfaction.

    Excellent feedback from customers.

    WHAT WE VALUE

    We™re proud of our diverse global team, all working in a collaborative environment and happy to share these common values :

    Ambition : Voice and measure your goals.

    Collaboration : Brilliant jerks can be brilliant elsewhere.

    Impact : Do, get it done, create impact.

    Judgement : Make wise judgement calls, putting the team and business at heart.

    Leadership : Continuous improvement starts with independent action.

    Leverage : Do more with less, master the art of leverage.

    Passion : Be positive, bring passion and energy.

    Transparency : A transparent team can help each with other.

    Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
  • We are open from Monday to Friday, 8am-4pm.

    For faster processing, text : LOCALBGC(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043

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