ClearSight Administrator/ Business Analyst
OLIVER WYMAN GROUP
Taguig, 0, PH
33d ago

Who we are :

Marsh is the world leader in delivering risk and insurance services and solutions to clients. It provides global risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services.

Marsh is one of the four portfolios of Marsh & McLennan Companies (NYSE : MMC).

We are now seeking bright and ambitious Professionals to join our Organization as Senior Client Manager for Visayas and Mindanao markets for Philippines to help us to further grow and develop comprehensive reinsurance solutions for our clients in Asia.

As a Business Analyst , you will be responsible of supporting clients around Asia region which included SG, MY, HK, TH, IND and PH countries.

This entails going client visit, checking client’s needs in order to configure functionally the tool to provide client access and further instructions in utilizing correctly the tool.

In addition, the role also entails product demo and training to client site.

The role will work with the Claims team, client executives and clients to setup Marsh ClearSight as Client Facing Technology for Marsh’s clients.

This will also entail on being involved in gathering client’s requirements and configure ClearSight based on Client’s requirements.

Furthermore, the Clearsight Admin will suggest solutions that could be useful for the clients’ needs and provide end user technical support for queries relating to the tool.

Position Responsibilities : 1. System configuration

  • Work closely with business to understand client’s requirements
  • Conduct ClearSight demo to brokers and clients on the Marsh ClearSight offerings during RFP (if required) and other ad-hoc requests
  • Make recommendations on system functionality, depending on client needs
  • Utilizing knowledge of insurance and Claims data handling, work with business colleagues, Claims team, clients to design dashboards and metrics for their risk management needs
  • Setup client access and configuration independently
  • Maintain client access and functionality
  • 2. Technical Support

  • Provide system administration support for Marsh ClearSight users
  • Ensure that incoming work is handled effectively, promptly (in line with Key Performance Indicators and other deadlines) and accurately so that the needs of internal and external customers are consistently met and exceeded.
  • Demonstrate flexibility in approach and follow up to achieve resolution of outstanding issues.
  • Manage and prioritize a demanding and complex personal workload. Keep Team Manager / Department Manager apprised of progress on key work items.
  • 3. Training

  • Prepare training materials for clients, customize training materials based on client’s requirement where necessary
  • Conduct ClearSight training to brokers and clients during implementation of CFT
  • Position Requirements :

  • Bachelor's Degree holder
  • 3 to 5 years work experience in doing business analysis and system / tool configuration and administration
  • Relevant and strong experience in doing client interfacing, client presentation and reports analysis
  • Capability in ClearSight or other Risk Management system
  • Able to learn new system functionalities and configuration procedures
  • Knowledge of insurance industry is a plus
  • Key software tools (Excel, Databases, PowerPoint) required.
  • Clear and concise oral and written communication skills
  • Strong quantitative and analysis skills
  • Excellent organization skills able to prioritize work and meet deadlines
  • Excellent interpersonal skills able to work within a team as well as independently
  • Able to work effectively with clients to understand requirements and manage communication through the development process
  • Strong problem solving capabilities
  • Operations

    F - Full TimeMarsh & McLennan Companies and its Affiliatesare EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.

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