Exemplary System Support Specialist
Bambu
Manila, Metro Manila, Philippines
6d ago

Exemplary System Support Specialist

Our team is seeking a talented, motivated and dedicated individual for the role of System Support Specialist handling multiple projects.

If you're keen on providing helpdesk assistance, technical support, debugging, coding and with a keen interest in finding ways, solutions and fix to bugs and glitches, we'd like to meet you.

The Company

Bambu is a leading global digital wealth technology provider for financial institutions. We enable companies to make saving and investing simple and intelligent for their clients.

The cloud-based platform is powered by our proprietary algorithms and machine learning tools. The company serves over 20 financial institutions globally.

Founded in 2016, Bambu is headquartered in Singapore with a subsidiary in the United Kingdom and the United States and EMEA representatives.

For more information, visit and follow us on LinkedIn and Twitter.

Roles & Responsibilities

Process-oriented - We are what we repeatedly do. Excellence, then, is not an act, but a habit. To create excellent customer experiences, brands need to adopt the habit of reinforcing process discipline along with their technology implementations.

Excellent customer experience isn’t guaranteed by having powerful technology. It requires a commitment from all levels of an organization to align priorities within functional silos.

It takes a focused organization of resources and varying degrees of standardized processes to ensure consistency. And above all, it takes a concerted effort to keep the needs of customers in mind at every step of their journey.

Problem Solver - This typically requires a careful balance of teamwork and leadership. You'll need to demonstrate resilience to withstand inevitable pushback from co-workers who resist change.

Both communication and negotiation are important at this point. Once you've implemented your solution, you'll need to utilize critical thinking and attention to detail as you assess the results and tweak your strategy as needed to make sure the problem is successfully resolved.

Collaborative - Customer support teams are built on the basis of collaboration we are the connectors between our customers and our team members by reducing barriers, scale support without hiring, and provide better customer experience.

Customer-centric - boils down to one idea : helping people. As simplistic as it sounds, this ethos is the key to making it work as an integral part of our team.

The ability to fulfill the ultimate purpose of helping people, regardless of challenges along the way.

Must-Have

Proven work experience of at least 3-5 years of being a programmer or developer for software, web, mobile applications.

GOOD FOUNDATION knowledge in frontend implementation of ReactJS, Angular, Vue and or similar technologies. Familiarity with developing mobile applications using React Native or other similar frameworks.

Good experience building REST APIs and understanding of the REST architecture constraints.

Should have an extensive background in Object-Oriented Programming languages, C++, Javascript,Python, PHP, CSS, JSon. Must be proficient and with a high level of communication skills backed up with solid analytical experience, deep-dive analysis, SWOT identifying areas of opportunity and presenting feasible action plan / solution targeting key performance indicators.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

Good written and verbal communication.

Good to have

A degree in Computer Science, Software development, and / or relevant IT diploma.

Finance or Banking domain background with a fundamental understanding of IT service management and the ITIL business process.

Experience using Atlassian products.

Familiarity with DevOps or have been deployed using a cloud environment.

Robo-advisory in wealth management know-how

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