Pension Benefits Administrator (Night shift)
Willis Towers Watson
6d ago

The Role

The Pension Benefits Administrator works directly with other team members to directly handle the workload of the business.

Some of the work includes loading of images received via unassociated and associated documents to the system, correcting participant record, changes of address, tax changes, payment review and payment inputs.

Some of your responsibilities include :

  • Perform routine and recurring plan administration tasks for clients’ defined pension benefit plans and information.
  • Work cooperatively with other team members to complete tasks and to ensure unified delivery of services.
  • Gain a thorough understanding of the plan design.
  • Learn and use Professional Excellence tools and concepts to ensure efficient and quality output / service delivery.
  • Adhere to plan documents and government regulations in administering plans.
  • Perform established quality control standards and meet established quality targets.
  • Complete assigned cases using established procedures and in a timely manner.
  • Meet productivity goals as well as meet established efficiency standards.
  • Actively participate in team meetings and training activities.
  • Follow and update documentation materials as directed.
  • The Requirements

  • Ability to gain a strong understanding of the administrative process as it relates to pension benefit plans and pension participants’ information.
  • Ability to complete pension administration training program
  • Knowledge of pension benefits administration is an advantage
  • Strong analytical and problem solving skills
  • Passion for solving problems and sharing solutions to exceed the standards of the client
  • Ability to be a self-starter and work independently, but also cooperatively in a close team environment.
  • Working knowledge of Microsoft Office tools such as Outlook, Powerpoint and Word.
  • Professional and responsible approach to work, clients and associates.
  • Work Mondays thru Fridays
  • Ability to manage time well.
  • Ability to organize and prioritize with strong attention to details
  • Good oral and written communication skills
  • Ability to work independently and in a team environment with minimal supervision
  • Ability to complete multiple projects within established deadlines
  • Has at least 2 years BPO experience
  • Has basic MS Excel knowledge
  • Has knowledge on benefits administration, plan administration or insurance processing
  • Work experience with US counterparts
  • College degree holder
  • The Company

    Willis Towers Watson (NASDAQ : WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

    With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.

    Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.

    Together, we unlock potential. Learn more at

    Equal Employment Opportunity : Know your rights.

    Willis Towers Watson is an equal opportunity employer

    Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find.

    We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-

    sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

    Unsolicited Contact : Any unsolicited resumes / candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees.

    In order to be an authorized Recruitment Agency / Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization.

    Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search.

    Likewise, for our authorized Recruitment Agencies / Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.

    Willis Towers Watson is an equal opportunity employer. Apply now

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